AIR DOCTOR
Connecting international travelers to trusted local doctors and telehealth consultations in 84 countries.
Overview
Air Doctor is an Israeli health technology platform that connects international travelers to a curated network of over 20,000 vetted, multilingual doctors and specialists across 84 countries and 2,000 cities. Founded in 2018 by Jenny Cohen Derfler and Efrat Sagi-Ofir, the company addresses a critical pain point in global travel: when travelers become ill abroad, they face language barriers, unfamiliar healthcare systems, and uncertainty about provider quality.
The platform enables three consultation types -- in-clinic visits, home visits, and video telehealth consultations -- available 24/7 in up to 21 languages. Air Doctor integrates directly with travel insurance providers via API, enabling a cashless and claimless experience in which the insurer pays the provider directly through the platform. This eliminates out-of-pocket friction for insured travelers and significantly reduces claims administration overhead for carriers.
Key insurer partners including Allianz Partners and Tifgroup have embedded Air Doctor into their travel insurance products, offering policyholders on-demand access to vetted local care. The company has grown its customer base 2.5x annually and maintains a Net Promoter Score of 84, compared to an industry average of 36.
Products & Services
Traveler App (iOS and Android)
A mobile-first platform that allows travelers to search, book, and consult with local doctors and specialists while abroad.
Key Features
- Real-time search by location, specialty, language, and availability
- In-clinic, home visit, and video consultation booking
- 24/7 access across 84 countries and 2,000 cities
- Multi-language support (up to 21 languages)
- Digital documentation for medical records and prescriptions
Target Users: Individual travelers and group travelers on insured plans
Insurer Integration Platform
A white-label B2B solution enabling travel insurers to embed Air Doctor access into their policyholder apps and portals.
Key Features
- API-driven cashless billing (insurer pays provider directly)
- Claimless consultation flow -- no reimbursement paperwork
- Branded patient experience within insurer-branded apps
- Digital medical documentation for claims support
- Cost reduction: 50%+ savings on outpatient claims, 60% for medical assistance providers
- Processing time reduction of 75%
Target Users: Travel insurance carriers, assistance companies, insurtech platforms
Provider Network
A vetted global network of licensed medical practitioners available to Air Doctor users.
Key Features
- 20,000+ licensed doctors and specialists across 84 countries
- Credentialing and vetting of all network providers
- Coverage across GPs, pediatricians, dentists, ophthalmologists, dermatologists, gynecologists, and orthopedic specialists
At a Glance
- Founded
- 2018
- Headquarters
- Tel Aviv, Israel
- Employees
- 51-200
- Funding
- Series B
Category & Focus
- Category
- Travel Health / InsurTech Health Services
- Subcategories
- Telemedicine Medical Assistance Cashless Claims Provider Network Management
- Insurance Verticals
- Travel Insurance Health
- Target Customers
- Carriers, Travel Insurers, Assistance Providers
Customers
- Allianz Partners (multiple regions: Canada, USA -- via Allyz app)
- Tifgroup (UK travel insurer; includes brands Holidaysafe, Flexicover, Insurancewith, DOGTAG, and others)
Last updated: 2026-05-11