Alana

The Next Generation of User Experience - Conversational AI Agents that seamlessly turn voice into action to automate tasks and drive real results.

Customer Engagement Startup Seed

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Overview

Alana is a conversational AI company that builds multimodal AI agents for customer service automation. Spun out of the Heriot-Watt University Interaction Lab in Edinburgh, Scotland, Alana leverages advanced natural language understanding and machine learning to create AI agents capable of sustaining extended, human-like conversations across text, voice, and visual modalities.

The company's platform enables businesses to deploy always-on AI agents that integrate directly with existing systems including CRMs, messaging platforms, and payment gateways. Unlike simple chatbots, Alana's agents can understand context, detect sentiment, recognize speech patterns, and autonomously execute complex workflows such as order management, reservation updates, and billing support.

Alana serves clients across finance, education, and healthcare, with its technology designed to be industry-agnostic. The company was a two-time finalist for the Amazon Alexa Prize, validating its conversational AI capabilities. It is incorporated as Alana AI, Inc. in New York, USA, with ALANA AI LIMITED as its UK entity registered at Companies House.

Products & Services

Conversational AI Platform

Alana's core platform enables businesses to build and deploy AI agents tailored to their specific needs and brand identity. The platform supports multimodal interactions across chat, voice, and visual channels.

Key Features

Multilingual response capability across any language
Dual-channel access via chat and voice interfaces
Context retention that resumes conversations where customers left off
Continuous learning and adaptation through interaction
Real-time performance monitoring with automatic priority flagging
Customizable brand voice and tone alignment

Target Users: Customer service teams, operations managers, digital experience leaders

Agentic Workflows

Autonomous workflow execution engine that enables AI agents to take proactive actions by integrating with business systems for real-time responses and intelligent decision-making.

Key Features

Complex workflow automation for time-sensitive issues
Direct system connectivity for order management and reservations
Backend task processing including data entry and form filling
CRM synchronization for real-time customer insights
Payment gateway integration for seamless transactions
Internal messaging platform connectivity for smooth handovers

Target Users: Operations teams, IT administrators, business process managers

Multimodal AI

Vision and language capabilities that enable AI agents to process text, images, and voice inputs for enhanced task accuracy and more dynamic customer experiences.