CAPGEMINI
Global technology and consulting partner helping insurers transform with AI, cloud, and data.
Overview
Capgemini SE is a global leader in IT services, consulting, and digital transformation, headquartered in Paris, France. Founded in 1967 by Serge Kampf, the company has grown into one of the world's largest technology and professional services firms, with approximately 423,400 employees across more than 50 countries and revenues of EUR 22.5 billion in 2025.
In October 2025, Capgemini completed its acquisition of WNS Global Services, a leading digital BPS (Business Process Services) provider, for USD 3.3 billion. The acquisition significantly deepens Capgemini's capabilities in P&C insurance BPS, tripling its BPO revenue and creating a global leader in Agentic AI-powered Intelligent Operations. WNS brought extensive P&C insurance domain expertise including underwriting support, claims processing, and policy administration outsourcing.
Within the insurance sector, Capgemini provides end-to-end consulting, technology implementation, BPS, and managed services to life, P&C, health, and specialty insurers worldwide. The company is recognized as a Market Leader in the HFS Horizons Insurance Services 2025 report and publishes the influential World Insurance Report series to guide insurers through AI adoption, digital transformation, and customer experience improvement. For 2026, Capgemini identifies agentic AI -- capable of delivering up to USD 450 billion in economic value by 2028 -- as the defining force reshaping insurance underwriting, claims, and operations.
Products & Services
Insurance Digital Transformation
Capgemini partners with insurers to modernize legacy systems and adopt cloud-native architectures, enabling faster product launches and better customer experiences.
Key Features
- Agency digitization and distribution enablement
- Data estate modernization
- AI-assisted legacy system migration
- Integrated wealth and asset management
- Cloud-native core system implementation (Guidewire, Duck Creek, Majesco)
Target Users: P&C carriers, life insurers, brokers
Agentic AI & Generative AI Solutions
Capgemini applies agentic AI and generative AI to automate complex insurance workflows at scale. AI agents can reduce claims processing times by up to 40% and automate underwriting submission reviews.
Key Features
- Agentic AI for enterprise-wide workflow orchestration
- Generative AI for document processing and customer engagement
- Machine learning models for risk pricing and loss prediction
- Fraud detection and triage automation
- AI agent deployment in customer service, underwriting (68%), claims (65%), and onboarding (59%)
Target Users: Carriers seeking to scale AI beyond pilots into production
Intelligent Operations (BPS + AI via WNS)
Following the acquisition of WNS in October 2025, Capgemini offers industry-leading Business Process Services deeply embedded with agentic AI, particularly for P&C insurance.
Key Features
- End-to-end P&C insurance BPS (policy admin, underwriting support, claims processing)
- Agentic AI-powered intelligent operations
- Finance and accounting BPO with insurance sector expertise
- Travel, healthcare, and insurance vertical BPS
Target Users: Mid-to-large P&C carriers, specialty insurers, reinsurers
Cloud for Financial Services
Purpose-built cloud solutions that help insurers scale efficiently, integrate new technologies, and meet regulatory requirements across AWS, Azure, and GCP.
Key Features
- Cloud migration and modernization
- Multi-cloud strategy and architecture
- Regulatory-compliant cloud infrastructure
- Cost optimization and cloud FinOps
ESG and Sustainability Reporting
ESG Lens, ESG Reporting, and Sustainability Data Hub solutions to support risk modeling, disclosure, and impact measurement for insurers with net-zero commitments.
Key Features
- ESG risk modeling and scenario analysis
- Sustainability data aggregation and reporting
- Net-zero transition planning for insurers
At a Glance
- Founded
- 1967
- Headquarters
- Paris, France
- Employees
- 1000+
- Funding
- Public (Euronext Paris: CAP)
Category & Focus
- Category
- IT Consulting & Services
- Subcategories
- Digital Transformation AI & Analytics Core System Implementation Managed Services Business Process Services
- Insurance Verticals
- Life & Annuity P&C Health Group Benefits Specialty Reinsurance
- Target Customers
- Carriers, MGAs, Brokers, Reinsurers
Customers
- World Life Insurance Report 2026 (under-40 engagement, living benefits)
- World Property and Casualty Insurance Report 2025 (5,016 customers, 13 countries)
- Insurance Top Trends 2026 (agentic AI, ecosystem transformation)
- Health Insurance Top Trends 2025
Links
Last updated: 2026-05-11