eGain Corporation

AI knowledge platform that enables enterprises to deliver instant, compliant, personalized answers across every customer touchpoint.

Customer Engagement Enterprise Public (NASDAQ: EGAN)

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Overview

eGain Corporation (NASDAQ: EGAN) is a publicly traded AI knowledge platform company founded in 1997 and headquartered in Sunnyvale, California. The company enables Global 2000 enterprises to deliver instant, compliant, personalized answers across all customer touchpoints through its Trusted Knowledge platform.

In insurance, eGain serves P&C, health, and life carriers by modernizing knowledge management across contact center and digital self-service operations. Its AI Knowledge Hub and AI Agent products help insurers reduce agent handle times, improve answer consistency, and maintain regulatory compliance -- critical requirements in highly regulated insurance markets.

eGain reported USD 23.0M in revenue for Q2 FY2026 (quarter ended December 31, 2025), representing 3% year-over-year growth. Its AI Knowledge Hub ARR grew 27% year-over-year and accounts for 64% of total SaaS ARR. The company has been publicly traded on NASDAQ since its IPO in September 1999.

Products & Services

AI Knowledge Hub

Centralized AI knowledge management platform providing a single source of truth for compliant, current answers. Unifies content across silos, applies AI to automate knowledge curation, and delivers answers to both human agents and AI agents through intent inference and natural language search.

Key Features

Content unification across knowledge silos and 26,000+ document repositories
AI-powered automated knowledge management and curation
Intent inference and natural language search for answer delivery
Conversational and process guidance for agents
Profiled access controls for governed content distribution

Target Users: Insurance contact center agents, knowledge managers, compliance teams

AI Agent

Virtual agent software enabling self-service across digital channels. Provides GenAI-powered conversational guidance for customers, agents, and employees using the same trusted knowledge base that powers human agents.

Key Features

Omnichannel self-service deployment (web, mobile, messaging)
GenAI-powered conversational automation
Consistent answer delivery from the same governed knowledge source
Integration with contact center telephony and CRM platforms

Target Users: Insurance policyholders, claimants, agents seeking self-service

AI Knowledge Suite for Insurance

Purpose-built knowledge solution for P&C and health insurers. Addresses insurance-specific workflows including policy inquiries, claims guidance, and regulatory compliance requirements.

Key Features

Insurance-specific knowledge templates and workflows
Policy inquiry and claims guidance automation
Regulatory compliance controls for insurance communications

Target Users: P&C and health insurance carriers

Conversation Hub

Multi-channel customer engagement platform supporting Chat, Mail, CallTrack, Social, Cobrowse, and Offers channels. Provides unified customer interaction management across contact center and digital channels.

Composer

Modular, full-stack developer platform for building AI-knowledge applications. Enables rapid deployment of custom knowledge-powered experiences.

Analytics Hub

Performance analytics for measuring knowledge effectiveness and agent productivity. Provides insight into answer quality, deflection rates, and contact center efficiency.

At a Glance

Founded: 1997
Headquarters: Sunnyvale, California, USA
Employees: 501-1000
Funding: Public (NASDAQ: EGAN)

Category & Focus

Category: Customer Engagement
Subcategories: AI Knowledge Management Virtual Agent Customer Service Automation Compliance Management
Insurance Verticals: P&C Personal P&C Commercial Health Life & Annuity
Target Customers: Carriers

Customers

Achmea (December 2025) -- Europe's largest cooperative insurance group (Centraal Beheer, Interpolis, Zilveren Kruis); deployed AI Knowledge Hub and AI Agent to 21,000 users managing 26,000+ documents
Humana -- U.S. health insurer
Allegiance, a Cigna Company (August 2022) -- selected eGain for knowledge-powered digital engagement
American Airlines -- general enterprise customer