GHOSTDRAFT

Cloud-native insurance communications and document automation platform trusted by 150+ carriers.

Document Management Established Bootstrapped

Overview

GhostDraft is an insurance-focused customer communications management (CCM) and document automation platform with over 40 years of history in the insurance technology space. Founded in 1984 by Mark Todes and Mendel Karpul, the company built one of the first document composition engines for the insurance industry and has since evolved into the GhostDraft 360 platform -- a cloud-native, end-to-end insurance communications lifecycle solution.

More than 150 insurance carriers use GhostDraft to create, manage, and deliver personalized, compliant policy documents, claims correspondence, billing statements, and marketing materials at scale. The platform supports 8,000+ pre-built bureau forms (ISO, AAIS, and workers compensation) and integrates with 20+ core insurance systems including Guidewire and Duck Creek.

GhostDraft operates across North America and Africa, with headquarters in Toronto and a dedicated South African presence. The company's mission is to help insurers create better, faster, and more personalized conversations that drive loyalty, boost efficiency, and reduce risk.

Products & Services

GhostDraft 360

End-to-end cloud-native insurance communications lifecycle management platform enabling policy, claims, billing, and marketing communications.

Key Features

Policy document creation, management, and distribution
Claims correspondence automation
Billing and payment communications
Marketing and outbound communications
Omnichannel delivery (digital and print)
Compliance and regulatory change management
No-code/low-code authoring for business users

Target Users: Carriers, MGAs, regional insurers -- product, compliance, IT, and business teams

Bureau Content Library

8,000+ pre-built insurance forms for rapid implementation and ongoing compliance.

Key Features

ISO, AAIS, and workers compensation bureau forms
Continuous monitoring and updates for regulatory changes
Integration with industry-standard form bureaus
Pre-tested, compliant starting point for form libraries

Target Users: Carriers and MGAs with bureau-form-based underwriting operations

Professional Services

Implementation, go-live support, and operations consulting.

Key Features

Under 90 days average time to go live
100% implementation success rate
Flexible services for insurance operations optimization
Ongoing support and managed services options

Target Users: Carriers implementing or modernizing their communications infrastructure

At a Glance

Founded: 1984
Headquarters: Toronto, Ontario, Canada
Employees: 201-500
Funding: Bootstrapped

Category & Focus

Category: Document Management
Subcategories: Customer Communications Management Policy Document Automation Forms Management Compliance Communications
Insurance Verticals: P&C Personal P&C Commercial Workers Compensation Specialty/E&S
Target Customers: Carriers, MGAs/MGUs