Halodoc

Healthcare Solutions in Your Hands

Customer Engagement Growth Series C+

Overview

Halodoc is a digital health and insurance integration platform for consumers in Indonesia, connecting users with doctors, pharmacies, laboratories, and health insurance providers through a single mobile application. The platform operates in the health insurance vertical, enabling cashless outpatient claims for policyholders across more than 20 insurance partners including Prudential Indonesia and BPJS Kesehatan, Indonesia's national health insurer.

The platform delivers telemedicine, pharmacy delivery, home laboratory tests, and insurance claims processing via a mobile-first application. Key capabilities include real-time doctor matching with over 20,000 licensed physicians, a pharmacy network of 4,900+ partner outlets across 100 cities, and AI-assisted triage. Insurance integration allows policyholders to access covered services directly through the app without manual reimbursement.

Founded in 2016 by Jonathan Sudharta and Doddy Lukito, Halodoc has raised USD 258M across six funding rounds, with the most recent Series D of USD 135M closed in July 2023, led by Astra International, Novo Holdings, and Openspace. The platform serves over 20 million monthly active users and employs approximately 1,400 people.

Products & Services

Chat dengan Dokter (Chat with Doctor)

Real-time telemedicine consultation connecting users with licensed physicians via chat, video, or voice call.

Key Features

Access to 20,000+ licensed doctors across 50+ specialties
24/7 availability for general and specialist consultations
AI-powered triage and doctor recommendation

Target Users: Consumers seeking remote medical consultation

Asuransiku (My Insurance)

Insurance integration layer enabling cashless access to outpatient health benefits through the Halodoc app.

Key Features

Direct connection to 20+ private health insurance providers
Cashless outpatient service access without manual reimbursement
Integration with BPJS Kesehatan (national health insurer)

Target Users: Policyholders with private or national health insurance coverage

Toko Kesehatan (Health Store)

Pharmacy delivery marketplace for medicines, supplements, and health products.

Key Features

4,900+ partner pharmacies across 100 Indonesian cities
1-hour delivery target with 100% authentic product guarantee
Prescription and over-the-counter medicine fulfillment

Target Users: Consumers seeking pharmacy delivery

Homecare Services

At-home health services including lab tests, vaccinations, vitamin boosters, and home doctor visits.

Key Features

Preventive care with scheduled home-based laboratory testing
Home vaccination and vitamin infusion services
Home doctor visits for patients unable to travel

Target Users: Consumers preferring home-based health services

Haloskin

Dermatology-focused service offering skincare formulations and specialist consultations.

Key Features

Dermatologist consultations via telemedicine
Personalized skincare product recommendations
Clinical skincare formulations

Target Users: Consumers seeking dermatological care

Halofit

Clinical fitness program providing personalized exercise plans.

Key Features

Personalized fitness plans based on clinical assessment
Integration with health profile data
Monitored fitness progression

Target Users: Health-conscious consumers and post-treatment recovery patients

At a Glance

Founded: 2016
Headquarters: Jakarta, Indonesia
Employees: 1000+
Funding: Series C+

Category & Focus

Category: Customer Engagement
Subcategories: Telemedicine Platform Cashless Claims Integration Digital Health Marketplace
Insurance Verticals: Health
Target Customers: Consumers, Carriers