Overview
Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Founded in 2017 by Mike Greene, John Miller, and Mitesh Suchak, the company aims to transform how insurance communicates and make insurance lovable.
The Hi Marley Insurance Cloud enables convenient conversations across the entire insurance ecosystem, saving time and money for carriers while building customer loyalty through delightful interactions. Five of the top 10 J.D. Power Auto Insurance Customer Satisfaction Award winners are Hi Marley customers.
The platform is designed by insurance professionals and includes AI-driven features like real-time translation across 25 languages and sentiment analysis for proactive customer engagement.
Products & Services
Hi Marley Insurance Cloud
Core conversational platform enabling SMS-based communication throughout the insurance lifecycle.
Key Features
- Two-way texting with policyholders
- Library of best-in-class insurance templates
- Multi-party texting (parents, spouses, vendors)
- Voice transcription for voicemails
- Real-time language translation (25 languages)
Target Users: Carriers, Claims Adjusters, Service Teams
Conversational FNOL
First Notice of Loss via conversational SMS.
Key Features
- Digital claims intake via text
- Media file sharing (photos, documents)
- Automated notifications and updates
- Integration with core claims systems
Target Users: Carriers, Claims Teams
Message Intelligence Engine
AI-powered analysis of conversational data.
Key Features
- Sentiment analysis and alerts
- Proactive issue identification
- Legal action risk mitigation
- Delay and obstacle detection
Target Users: Supervisors, Claims Managers
Collaboration Hub
Internal and external collaboration tools.
Key Features
- Team and supervisor collaboration
- Multi-party case communication
- Scheduled automated messages
- Single conversation thread
Target Users: Adjusters, Supervisors, Vendors
At a Glance
- Founded
- 2017
- Headquarters
- Boston, Massachusetts
- Employees
- 51-200
- Funding
- Series B
Category & Focus
- Category
- Customer Engagement
- Subcategories
- Claims Communication Policyholder Engagement SMS Platform
- Insurance Verticals
- P&C Personal P&C Commercial
- Target Customers
- Carriers
Customers
- Ohio Mutual Insurance Group
- Pekin Insurance
- Plymouth Rock Assurance
- Preferred Mutual
- Farm Bureau Insurance of Michigan
- MetLife
- American Family
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Last updated: 2026-03-25