HYLAND

Enterprise content management and intelligent document processing for the insurance industry.

Document Management Enterprise PE-Backed

Overview

Hyland is a global enterprise content management (ECM) and intelligent document processing (IDP) software company headquartered in Westlake, Ohio. Founded in 1991, the company serves more than 14,000 customers worldwide, including 550+ insurance organizations across P&C, life, and healthcare payer segments. More than 800 insurance carriers rely on Hyland's flagship OnBase platform for claims processing, underwriting support, policy administration, and digital capture.

Under CEO Jitesh Ghai, appointed in May 2024, Hyland has accelerated a strategic pivot toward AI-native content automation. The company's Content Innovation Cloud platform unifies ECM, IDP, process automation, and AI-powered document intelligence into a single enterprise offering. Hyland holds a majority stake owned by private equity firm Thoma Bravo, with a cumulative valuation exceeding USD 7.4B.

In 2026, Hyland was recognized as an IDC MarketScape Leader for Intelligent Document Processing (2025-2026), cementing its position as a top-tier platform for insurance document automation and content intelligence.

Products & Services

OnBase

Hyland's flagship ECM platform, deployed by 800+ insurance carriers. OnBase handles end-to-end document workflows including claims processing, underwriting, policy administration, and digital capture. It integrates natively with Guidewire and Duck Creek core systems and supports migration of large document repositories.

Key Features

Claims and underwriting document management
Digital capture and OCR
Native integrations with Guidewire and Duck Creek
Policy administration workflow automation
Large-scale document repository migration (1B+ docs)

Target Users: P&C and life insurance carriers, TPAs

Content Innovation Cloud

Hyland's unified platform combining Content Intelligence (AI-powered), Agentic Document Processing, Process Automation, Content and Digital Asset Management, Governance, Low-code Development, and Systems Integration. Launched as the company's next-generation offering under the current leadership.

Key Features

AI-powered document classification and extraction
Agentic document processing with human-in-the-loop options
Low-code process automation and workflow orchestration
Enterprise governance and compliance controls
Cloud-native deployment on AWS, Azure, and GCP

Target Users: Enterprise insurance carriers and health payers

Agent Builder

Launched in 2025, Agent Builder is a low-code tool for creating enterprise AI agents that integrate with OnBase and Hyland's Automate platform. Agents can operate in human-in-the-loop or fully autonomous modes, supporting document-centric insurance workflows.

Key Features

Low-code agent configuration
Integration with OnBase and Automate
Supports human-in-the-loop and autonomous operation modes
Enterprise Context Engine for knowledge grounding

Target Users: Enterprise IT teams and insurance operations

At a Glance

Founded: 1991
Headquarters: Westlake, Ohio
Employees: 1000+
Funding: PE-Backed

Category & Focus

Category: Document Management
Subcategories: Intelligent Document Processing Enterprise Content Management Process Automation AI Agents
Insurance Verticals: P&C Personal P&C Commercial Life & Annuity Health
Target Customers: Carriers, TPAs