infobird

AI-powered customer engagement and intelligent contact center solutions for enterprises in China and globally.

Customer Engagement Established Public (NASDAQ: IFBD, IPO Apr 2021)

Overview

Infobird Co., Ltd. (NASDAQ: IFBD) is a Beijing-based SaaS provider of AI-powered customer engagement solutions. Founded in 2001 by CEO Yimin Wu (also Chairman), the company delivers cloud-based contact center, telemarketing, and AI chatbot platforms to enterprises across insurance, finance, healthcare, e-commerce, and public services in China.

The company serves insurers and healthcare-adjacent organizations through its intelligent omnichannel platform, which combines AI voice/text bots, smart IVR, real-time quality inspection, and agent coaching. Notable insurance sector clients include Taikang Healthcare Investment Holdings, a wholly-owned subsidiary of Taikang Insurance Group, for whom Infobird provides digital contact center and AI chatbot services across eldercare communities and home care operations.

In November 2024, Infobird expanded beyond its core SaaS business by acquiring a 97% stake in Pure Tech Global Limited, a digital advertising and marketing technology company, for approximately USD 65.7M.

Products & Services

AI Customer Engagement Platform

Omnichannel cloud contact center combining voice, text, and chatbot channels with AI-driven routing and automation.

Key Features

Intelligent IVR with WebRTC voice services
AI voice and text chatbot with multi-turn dialogue
Predictive and preview outbound dialing for telemarketing
Omnichannel integration with single customer view

Target Users: Insurance carriers, healthcare organizations, financial institutions, e-commerce companies

AI Sales Force Management

Intelligent quality inspection and agent training tools powered by semantic recognition and emotion analysis.

Key Features

Real-time and post-call quality inspection
Semantic recognition and emotion detection
AI interactive training with customized learning paths
Customer classification and data analytics

Target Users: Contact center supervisors and quality assurance teams

Xunbird Lead Connect

Intelligent cloud telemarketing and lead intelligence platform.

Key Features

Lead identification and scoring
Predictive dialing
Campaign management and reporting

Target Users: Insurance sales and telemarketing teams

At a Glance

Founded: 2001
Headquarters: Beijing, China
Employees: 51-200
Funding: Public (NASDAQ: IFBD, IPO Apr 2021)

Category & Focus

Category: Customer Engagement
Subcategories: Cloud Contact Center AI Chatbots Intelligent Quality Inspection Sales Force Automation
Insurance Verticals: Health Life & Annuity
Target Customers: Carriers

Customers

Taikang Healthcare Investment Holdings (Taikang Insurance Group subsidiary -- eldercare contact center and AI chatbot)
Nippi Japan (digital marketing subsidiary)
Changchun Rural Commercial Bank
HYCAN (electric vehicle brand)