Process Factory

Integration platform and IT consultancy for the Nordic insurance industry

Insurtech Infrastructure Growth Bootstrapped

Overview

Process Factory is a Danish IT consultancy and SaaS provider specializing in integration technology for insurers and MGAs across the Nordic market. Founded in 2007, the company serves carriers and brokers in Denmark, Norway, Sweden, and Finland, focusing on the complex system connectivity challenges that characterize the Scandinavian insurance sector.

The company's core product is Connector Plus (CO+), a SaaS integration platform that acts as managed middleware between insurance core systems and third-party services. The platform offers a reusable, loosely coupled architecture with pre-built integrations to leading insurance platforms and Danish public registers. It is delivered as a hosted SaaS solution via a Denmark-based data center, supporting GDPR-compliant data storage and 24/7 operational monitoring. Alongside the platform, Process Factory provides strategic IT consulting on system migrations, process automation, and IT security.

With over 500 completed integration projects and a customer base of 30+ Nordic insurers, the company has built concentrated domain expertise in local regulatory requirements and regional insurance core systems. In December 2025, Process Factory announced a collaboration with INSTANDA to accelerate digital transformation for Nordic insurers and MGAs. The company also holds Guidewire Certified Associate status.

Products & Services

Connector Plus (CO+)

A SaaS integration platform built for the Nordic insurance industry. Connector Plus operates as a managed middleware layer between insurance core systems and third-party services, providing standardized pre-built connectors and a reusable architecture that reduces integration complexity and time-to-market.

Key Features

Pre-built integrations to major insurance platforms (Guidewire, IDIT, TIA, IBSuite, Contemi, NICE/Vitec, F2100, Salesforce, Microsoft Dynamics)
Connections to Danish public registers (CPR, CVR, BBR, DMR, DFIM, Forsikring og Pensions EDI, sanction lists)
Single-login user management with detailed data logging and access control
24/7 operational stability with GDPR-compliant data storage in Denmark
Hosted via Itm8 Denmark-based data centers

Target Users: Nordic insurers, MGAs, and insurance brokers requiring system integration and third-party connectivity

IT Consulting

Strategic advisory and delivery services focused on Nordic insurance operations. Consultants provide guidance on system integrations, process optimization, system migrations, IT security, and business process automation, drawing on deep knowledge of regional regulatory and core system environments.