Sensely

Conversational AI virtual assistant platform for health insurers and healthcare organizations.

Customer Engagement Established Acquired

Overview

Sensely is a conversational AI company providing avatar- and chatbot-based virtual assistant platforms for health insurance and healthcare organizations. Founded in 2013 and headquartered in San Francisco with offices in London, UK, Sensely enables insurance plan members and patients to navigate health services, check symptoms, manage chronic conditions, and understand their coverage through empathy-driven conversational AI.

The platform is built around its Molly avatar -- a clinically informed virtual nurse -- and supports multiple channels including web, mobile, SMS, WhatsApp, WeChat, and Facebook Messenger. Clinical content partnerships with the Mayo Clinic and the UK National Health Service (NHS) underpin the symptom-checking capabilities, which have demonstrated a 14% reduction in ER visits and a 75% reduction in congestive heart failure readmissions.

In June 2024, Sensely was acquired by Mediktor, a digital healthcare company, consolidating Mediktor's position in AI-powered healthcare triage and navigation. Prior to acquisition, Sensely had raised USD 27.7M across two funding rounds with investors including Chengwei Capital and Aflac Global Ventures.

Products & Services

Molly Virtual Assistant Platform

Avatar- and chatbot-based conversational AI platform for health insurers, hospital systems, pharmaceutical companies, and employers. Customizable characters (including Molly, Alex, and Amy) engage users through natural language to guide them through symptom assessment, benefits navigation, enrollment, and care management.

Key Features

Avatar and chatbot modalities with empathy-driven conversational design
Multi-channel deployment: web, mobile app, SMS, WhatsApp, Facebook Messenger, WeChat, Line, and Telegram
API/SDK for integration into existing payer and provider systems

Target Users: Health insurers, hospital systems, pharmaceutical companies, employers

Symptom Checker

AI-powered symptom assessment drawing on clinical content from Mayo Clinic and the NHS. Directs users to appropriate care settings and has demonstrated a 14% reduction in ER visits and 75% reduction in CHF readmissions.

Target Users: Health plan members, patients

Front Door Navigator

Member-facing navigation tool that guides policyholders through coverage questions, benefits information, and care resources.

Target Users: Health insurance plan members

AskFirst

Co-developed virtual triage and navigation service for the UK National Health Service (NHS), enabling patients to self-assess symptoms and access appropriate care pathways.

Target Users: NHS patients (UK)

Enrollment and Onboarding

Automated workflows for new member enrollment, plan selection guidance, and onboarding communications.

Target Users: Health insurers, employers

Chronic Condition Management

Personalized engagement programs for members managing chronic conditions, delivering reminders, educational content, and care guidance.

Target Users: Health plan members with chronic conditions

Mental Health Support

Conversational mental health modules integrated into the platform, providing supportive interactions and routing to clinical resources.

Target Users: Health plan members, employees

Insight Engine

Analytics dashboard providing insurers and health systems with aggregate insights on member interactions, symptom patterns, and care navigation outcomes.

Target Users: Health insurers, hospital administrators

At a Glance

Founded: 2013
Headquarters: San Francisco, California, USA
Employees: 51-200
Funding: Acquired

Category & Focus

Category: Customer Engagement
Subcategories: Conversational AI Virtual Assistants Symptom Checking Member Navigation
Insurance Verticals: Health Group Benefits
Target Customers: Carriers, Employers