Alert Labs
IoT water leak detection and property damage prevention for commercial buildings and the insurance industry
Overview
Alert Labs is a water monitoring and leak detection platform serving insurance carriers, brokers, MGAs, and property managers across North America. Founded in 2015 in Kitchener, Ontario, the company was acquired by Watsco Inc. -- a Fortune 500 HVAC/R distributor -- in October 2018 and now operates as a Watsco subsidiary.
The company offers cellular-connected IoT sensors paired with the AlertAQ cloud platform, which uses AI-based algorithms to detect surge patterns, continuous leaks, and abnormal water consumption in real time. Devices operate on cellular networks without Wi-Fi dependency, providing continuous monitoring even during power or internet outages.
Alert Labs reports deployment in over 12,000 buildings and estimates its solutions have prevented more than USD 100 million in property water damage claims, conserved over 8 billion gallons of water, and avoided 180 million pounds of carbon emissions. Customers include major insurance carriers such as CNA Insurance and Northbridge Insurance, property managers such as BGIS and Cushman & Wakefield, and insurance intermediaries such as USI.
Products & Services
AlertAQ Platform
AI-powered centralized analytics platform for water and HVAC intelligence across multi-property portfolios. Aggregates data from all connected sensors and delivers automated reporting, real-time alerts, and consumption trend analysis.
Key Features
- Real-time leak detection using proprietary AI surge and pattern analysis
- Multi-property dashboard for portfolio-wide visibility
- Automated reporting and alert management
- API access for integration with property management and insurance systems
Target Users: Insurance carriers, brokers, MGAs, property managers
Floodie
Flood sensor and point-of-leak detector providing 24/7 automated alerts via phone call or digital notification. Connects over cellular with battery backup; no Wi-Fi required.
Key Features
- Cellular connectivity with battery backup
- Instant automated phone and app alerts
- No Wi-Fi or building infrastructure dependency
Target Users: Property managers, building owners, insurers
Flowie / Flowie-O
Water flow sensors that attach to indoor or outdoor water meters to track minute-by-minute consumption and detect leaks without cutting pipes or requiring tools.
Key Features
- Non-invasive strap-on installation
- Minute-by-minute flow monitoring
- Cellular-connected with no Wi-Fi dependency
Target Users: Property managers, facilities teams, insurers
Shuttie
Automatic water shut-off valve for pipes up to 6 inches in diameter. Activated remotely or automatically upon leak detection to stop water flow before major damage occurs.
Key Features
- Supports pipes up to 6 inches
- Remote or automated activation
- Integrates with AlertAQ platform
Target Users: Property managers, building operators
Humie
Humidity and temperature sensor for monitoring indoor environmental conditions that can indicate moisture accumulation or HVAC issues.
Key Features
- Continuous humidity and temperature tracking
- Cellular connectivity
- Integrates with AlertAQ dashboards
Target Users: Property managers, facilities teams
Float Switch Alert System
Smart condensate switch for HVAC systems that sends automated alerts when condensate drainage issues are detected.
Key Features
- Monitors HVAC condensate pans
- Automated alert on overflow risk
- Cellular-connected reporting
Target Users: Facilities managers, HVAC technicians, property managers
At a Glance
- Founded
- 2015
- Headquarters
- Kitchener, ON, Canada
- Employees
- 51-200
- Funding
- Acquired
Category & Focus
- Category
- Underwriting & Risk
- Subcategories
- IoT Risk Monitoring Water Leak Detection Property Damage Prevention
- Insurance Verticals
- P&C Commercial Specialty/E&S
- Target Customers
- Carriers, Brokers, MGAs/MGUs
Customers
- CNA Insurance
- Northbridge Insurance
- BGIS
- Cushman & Wakefield
- Minto
- USI Insurance Services
- Associa
- First Onsite Property Restoration
- Stoneweg
- Sky Las Vegas
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Last updated: 2026-05-11