EXL Service logo

EXL Service

Transforming insurance operations with data, analytics, and AI

Data & Analytics Enterprise Public
Visit Website

Overview

EXL (NASDAQ: EXLS) is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes, and unlock growth. Founded in 1999, EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in insurance, healthcare, banking and financial services, and other industries.

With more than 60,000 employees spanning six continents and over 15 years of experience supporting carriers, reinsurers, and brokers across all segments of insurance, EXL has established itself as a leader in insurance analytics and operations transformation. The company serves over 430 global insurance clients, delivering comprehensive solutions from claims management to underwriting transformation.

EXL combines cloud-first digital insurance software solutions with generative AI, machine learning, advanced analytics, and proprietary platforms to enable insurers to transform operations and embed artificial intelligence into workflows at scale.

Products & Services

EXL XTRAKTO.AI

AI-powered intelligent document processing platform that processes unstructured text and images for insurance operations.

Key Features

  • Processes multiple document types (structured, semi-structured, unstructured)
  • 97%+ accuracy on APS documents and medical records
  • Machine learning, NLP, and computer vision integration
  • Medical ontology developed by underwriting and claims SMEs

Target Users: Carriers, Claims Teams, Underwriters

EXL Insurance Large Language Model (LLM)

Industry-specific LLM developed with NVIDIA AI software for insurance-focused tasks.

Key Features

  • 30% cost reduction compared to generic LLMs
  • Full regulatory compliance
  • Enhanced fraud detection capabilities
  • Predictive behavior analytics

Target Users: Carriers, Operations Teams, Claims Adjusters

EXL Enterprise AI Platform

Technology hub for rapid-scale development and integration of GenAI solutions into client workflows.

Key Features

  • Built on NVIDIA AI Enterprise software platform
  • Specialized industry solutions deployment
  • Integration with XTRAKTO.AI and Smart Agent Assist
  • Code Harbor for accelerated development

Target Users: IT Teams, Digital Transformation Leaders

Insurance Claims Analytics

Predictive analytics solution for claims management and fraud detection.

Key Features

  • Predictive insights at FNOL stage
  • Claims fraud analytics with statistical models
  • Revenue leakage reduction
  • Risk segmentation and triage

Target Users: Claims Teams, Fraud Investigation Units

LDS (Life and Disability Services)

Digital underwriting solution for life insurance new business processing.

Key Features

  • 16+ years of implementation experience in US, UK, Europe
  • End-to-end underwriting transformation
  • Automation of manual processes
  • Digital intake and decisioning

Target Users: Life Insurance Carriers, Underwriters

Actuarial Transformation Services

Analytics and automation services for actuarial operations modernization.

Key Features

  • Data-driven actuarial processes
  • Predictive modeling capabilities
  • Process automation
  • Regulatory compliance support

Target Users: Actuarial Teams, Finance Leaders

Premium Audit Services

Specialized services for P&C insurance premium auditing.

Key Features

  • Underwriting surveys and audits
  • Risk assessment analytics
  • Compliance verification
  • Premium accuracy validation

Target Users: P&C Carriers, Underwriting Teams

At a Glance

Founded
1999
Headquarters
New York, New York
Employees
1000+
Funding
Public

Category & Focus

Category
Data & Analytics
Subcategories
Predictive Analytics Claims Analytics Document Processing AI/ML Solutions Operations Transformation
Insurance Verticals
Life & Annuity P&C Personal P&C Commercial Health Specialty/E&S Reinsurance
Target Customers
Carriers, Brokers, Reinsurers, MGAs/MGUs, TPAs

Customers

  • Independence Pet Group
  • CNA Canada
  • Direct Line Group
  • Major insurers across Life, P&C, and Specialty lines

Last updated: 2026-03-25