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Floatbot

Enterprise-grade conversational AI platform for insurance claims automation, customer engagement, and contact center transformation

AI & Automation Growth Accelerator
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Overview

Floatbot.AI is an enterprise-grade, no-code Conversational AI platform that enables organizations to build and deploy generative AI-powered chat and voice agents. Founded in 2017 by Jimmy Padia, the company serves the insurance, banking, healthcare, lending, and BPO sectors with specialized AI agents designed to automate customer interactions, claims processing, and contact center operations.

The platform offers a suite of AI agents tailored for insurance: LISA for claims FNOL automation, ADDI for adjuster productivity, AURA for distribution and underwriting support, and LEXI for billing and policyholder support. Floatbot's solutions automate up to 90% of FNOL submissions, reduce per-claim filing costs from $45 to under $5, and deliver 3X faster claims filing. The company's proprietary Agent M framework provides anti-hallucination guardrails grounded in verified insurance data and workflows.

In 2022, Floatbot established North American operations in Milpitas, California. The company achieved $5.3M revenue and 14 customers in 2024, up from $3.4M in 2023. Floatbot has 44 employees and is trusted by enterprises across insurance, banking, healthcare, and BPO. The company was recognized as a Guidewire Insurtech Vanguard Top 5 finalist, Hartford InsurTech Innovation Challenge finalist, and has participated in accelerator programs with InsurTech NY, StartAD, and NASSCOM DeepTech Club. In 2025, Floatbot launched FloatSpace AI Workspace and won HIMSS25 awards.

Products & Services

LISA - AI Claims Agent

Generative AI agent for automating First Notice of Loss (FNOL) claims submissions and customer support across voice and chat channels.

Key Features

  • Up to 90% FNOL process automation
  • Cost reduction from $45 to under $5 per claim filed
  • 3X faster claims FNOL filing
  • Multi-channel deployment (voice, SMS, chat, WhatsApp, Messenger)
  • 100+ language support
  • Real-time validation of claim documentation
  • Catastrophe event surge handling (handled 2,000+ FNOLs during Hurricane Beryl)
  • Pre-integrated with Snapsheet, Insurity, Guidewire ClaimCenter, Duck Creek

Target Users: Policyholders, claims operations teams, contact centers

ADDI - Claims Adjuster AI Agent

AI-powered digital worker for claims adjusters that automates administrative tasks and enhances productivity.

Key Features

  • 25% adjuster productivity improvement
  • 40+ hours saved per month per adjuster
  • Automated inspection scheduling
  • Report generation and knowledgebase search
  • Coverage document search and analysis
  • Claims estimation assistance
  • Prevents up to 45% revenue leakage from over/underpayments

Target Users: Claims adjusters, claims supervisors

AURA - Distribution & Underwriting AI Agent

AI agent for automating distribution, underwriting queries, and sales support.

Key Features

  • 80% underwriting query automation
  • Streamlined sales queries
  • Eliminates manual data gathering
  • Enhances premium volumes by 10-15%
  • Plan evaluation assistance

Target Users: Underwriters, distribution teams, sales agents

LEXI - Billing, Policy & Support Agent

AI agent for billing automation, policy support, and policyholder engagement.

Key Features

  • Billing automation and invoicing
  • Payment reminders and processing
  • 24/7 policyholder support
  • 45% operational efficiency increase
  • Policy information and coverage verification

Target Users: Customer service teams, policyholders, billing departments

Floatbot UNO

No-code GenAI-powered conversational AI platform for building self-service chatbots, voicebots, and AI agent assist bots.

Key Features

  • No-code bot builder
  • 150+ language support
  • Omnichannel deployment (SMS, WhatsApp, web, mobile, Telegram, Messenger)
  • LLM-powered with ChatGPT and custom model support
  • Contact center integration (Genesys, NICE InContact, Avaya, Cisco, Five9)
  • VoiceGPT for real-time voice AI responses

Target Users: Enterprises, contact centers, IT teams

Agent M - AI Agent Framework

Proprietary LLM-based master agent framework for building and orchestrating specialized AI agents with anti-hallucination guardrails.

Key Features

  • Multi-agent orchestration engine
  • Use-case-specific agent creation with custom skills
  • Session management and context retention
  • Anti-hallucination monitoring and verification
  • Grounded in verified insurance data and workflows
  • Compatible with any LLM (ChatGPT, custom models)

Target Users: Enterprise developers, AI teams

FloatSpace - AI Workspace

Insurance AI workspace built for adjusters, CSRs, and underwriters to automate routine workflows while keeping humans in the loop.

Key Features

  • ADDI AI assistant integration
  • Administrative task automation
  • Note-taking and document handling
  • Scheduling and communication management
  • Decision support for critical workflows

Target Users: Claims adjusters, CSRs, underwriters

Float NEO

Speech-to-text and text-to-speech API service for voice AI applications.

Key Features

  • Speech-to-text conversion
  • Text-to-speech generation
  • Low-latency processing
  • API-based deployment

Target Users: Developers, contact center platforms

At a Glance

Founded
2017
Headquarters
Milpitas, CA
Employees
11-50
Funding
Accelerator

Category & Focus

Category
AI & Automation
Subcategories
Conversational AI Claims Automation Voicebots Chatbots Agent Assist Contact Center AI
Insurance Verticals
P&C Health Life & Annuity
Target Customers
Carriers, MGAs, TPAs, BPOs

Customers

  • Tier 1 Texas Carrier (Hurricane Beryl FNOL response - 2,000+ claims, $40K+ saved in one week)
  • 6+ Insurance Carriers with 10,000+ claims filed
  • 200+ enterprises across insurance, banking, healthcare, and BPO

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Last updated: 2026-03-25