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ISB GLOBAL

Defining Tomorrow with Information Today -- data intelligence for insurance, background screening, and compliance.

Data & Analytics Established PE-Backed
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Overview

ISB Global Services is a Canadian information technology company with over 30 years of experience delivering background checks, driver qualification systems, insurance document sourcing, and insurance-specific investigative tools to insurers, healthcare organizations, financial institutions, staffing firms, and commercial transportation companies across Canada and the United States.

Founded in 1994 by Darrell Parsons, ISB built its reputation as an industry leader in insurance document sourcing, providing claims adjusters and underwriters with fast, centralized access to motor vehicle records, government-issued documents, and investigative data through an integrated digital portal backed by 70+ data partnerships.

The company has expanded beyond its insurance origins to serve HR-intensive industries -- healthcare, transportation, staffing, and manufacturing -- with a unified platform covering background screening, vendor compliance, credential management, and driver monitoring. ISB is ISO certified, PBSA accredited, and maintains integrations with leading insurance and HR platforms including Guidewire ClaimCenter and 20+ applicant tracking systems.

Products & Services

Red Flag Alerts

Driver compliance and monitoring platform that pulls motor vehicle records directly from provincial transportation ministries, RCMP, and police databases. Provides real-time driver scorecards and continuous monitoring to flag license suspensions, violations, and other risk events.

Key Features

  • Direct feeds from government transport ministries and law enforcement databases
  • Continuous monitoring with real-time alerts
  • Automated driver compliance adjudication and reporting
  • Supports both fleet managers and insurance underwriters

Target Users: Insurance underwriters, fleet operators, transportation companies

Claims Insurance Services

Centralized claims document sourcing and adjuster support covering auto, property, accident benefits, and bodily injury. Integrates via API with Guidewire ClaimCenter (Ready for Guidewire validated accelerator) so adjusters can request and receive reports directly within their claims workflow.

Key Features

  • Access to 70+ data partnerships for document retrieval
  • API integration with Guidewire ClaimCenter
  • Identity and claims verification
  • Document authentication and digital imagery

Target Users: Claims adjusters, SIU investigators, carriers

Special Investigations Unit (SIU) Services

Insurance fraud investigation toolkit combining identity verification, document authentication, social media screening, and digital investigation capabilities to support special investigations teams.

Key Features

  • Social media screening for fraud detection
  • Identity and claims cross-verification
  • Digital evidence collection and documentation
  • Integrates with claims platforms

Target Users: Insurance SIU teams, fraud investigators

Commercial Underwriting Services

Automated data sourcing and ID verification tools for commercial underwriting departments, providing audit-ready documentation and digital decisioning support.

Key Features

  • Automated data sourcing from government and regulated sources
  • ID verification systems
  • Digital decisioning tools
  • Audit trail documentation

Target Users: Commercial underwriting departments

oneBADGE

Credential, background, and compliance verification platform available in both Canadian and US versions. Designed for industries requiring ongoing compliance oversight of employees, contractors, and vendors.

Key Features

  • Integrated background and credential verification
  • Available in Canadian and US regulatory frameworks
  • Supports ongoing compliance monitoring
  • Industry-agnostic design

Target Users: HR managers, compliance officers, staffing companies

Background Screening

Pre-employment and ongoing background check services covering criminal history, driving infractions, and social media presence across North America. Integrated with 20+ applicant tracking systems including Workday, SAP SuccessFactors, Oracle, UKG, and ADP.

Key Features

  • Criminal history and driving record checks
  • Social media screening
  • FCRA-compliant consumer dispute process
  • 20+ ATS integrations (Workday, SAP SuccessFactors, Oracle Recruiting Cloud, UKG, ADP RM, iCIMS, Greenhouse, and more)

Target Users: HR managers, staffing companies, employers

Vendor Compliance Technology

Compliance management solutions for commercial trucking, subcontracted labor, and the sharing economy, helping companies manage contractor networks and navigate regulatory requirements.

Key Features

  • Contractor compliance tracking
  • Regulatory requirement management
  • Integration with supply chain workflows
  • US and Canada coverage

Target Users: Fleet operators, transportation companies, gig economy platforms

At a Glance

Founded
1994
Headquarters
Milton, Ontario, Canada
Employees
51-200
Funding
PE-Backed

Category & Focus

Category
Data & Analytics
Subcategories
Background Screening Insurance Document Sourcing Driver Qualification Fraud Investigation Vendor Compliance
Insurance Verticals
P&C Commercial P&C Personal Workers Compensation
Target Customers
Carriers, MGAs/MGUs, TPAs

Customers

  • Insurance carriers and adjusters (P&C, auto, accident benefits)
  • Healthcare organizations
  • Financial institutions
  • Staffing companies
  • Commercial and passenger transportation companies
  • Manufacturing and home improvement firms

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Last updated: 2026-06-03