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ALACRITY SOLUTIONS

Experience-led, intelligence-driven claims services -- delivering better performance across the full claims cycle.

Claims Management Established PE-Backed (Antares Capital, Blue Owl Capital, KKR)
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Overview

Alacrity Solutions is one of the largest insurance services companies in the United States, delivering end-to-end claims management solutions to carriers, corporate self-insureds, and government agencies. Founded in 1976 and headquartered in Fishers, Indiana, the company has grown through more than 16 acquisitions since 2015 to become a premier outsourced claims partner across the full claims lifecycle.

Formerly operating as Worley Claims Services, the company rebranded to Alacrity Solutions in March 2020 -- a name reflecting the eagerness and readiness that defines its operational philosophy. Its integrated model combines experienced talent, structured processes, and flexible capacity designed to manage surge events and maintain consistent performance at scale.

In March 2025, Alacrity completed a significant capital restructuring, securing USD 175 million in new capital and eliminating approximately USD 1 billion in debt. Following the transaction, the company is owned by a consortium of lenders including Antares Capital, Blue Owl Capital, and KKR. With its balance sheet reset, Alacrity is positioned to expand into new coverage areas and accelerate technological innovation.

Products & Services

Claims Management

Full-cycle property, auto, and casualty claims handling combining speed, accuracy, and comprehensive file documentation with a commitment to customer service. Lines of Business:

Key Features

  • Residential property claims
  • Commercial property claims
  • Auto claims evaluation and management
  • Flood claims
  • Environmental claims
  • Catastrophe response

Target Users: Home and auto carriers, regional carriers, government agencies

Third-Party Administration (TPA)

End-to-end claims process management for MGAs and carriers, with an emphasis on efficiency, quality, and return on investment.

Key Features

  • Full claims lifecycle management
  • Performance reporting and analytics
  • Vendor coordination
  • Compliance management

Target Users: MGAs, carriers seeking to outsource claims operations

Call Center Support

24/7 operations handling First Notice of Loss (FNOL) through all technology channels and API integrations, with customized routing and reporting capabilities.

Key Features

  • 24/7/365 availability
  • Multi-channel FNOL intake
  • Catastrophe surge capacity
  • Custom routing and reporting

Target Users: Carriers managing policyholder intake at scale

Temporary Housing

Emergency lodging and long-term housing arrangements for displaced policyholders, with proprietary technology to reduce carrier costs and administrative time.

Target Users: Property carriers, government agencies

Subrogation & Recovery

Dedicated subrogation and recovery services to maximize carrier recoveries across property and casualty lines.

Independent Adjuster Network

Nationwide network of licensed independent adjusters deployed for daily and catastrophe claims assignments.

At a Glance

Founded
1976
Headquarters
Fishers, Indiana
Employees
1000+
Funding
PE-Backed (Antares Capital, Blue Owl Capital, KKR)

Category & Focus

Category
Claims Management
Subcategories
Third-Party Administration Call Center / FNOL Temporary Housing Subrogation & Recovery Independent Adjusting
Insurance Verticals
P&C Specialty
Target Customers
Carriers, MGAs, Self-Insured Corporations, Government Agencies

Customers

  • Major home and auto carriers
  • Regional and specialty carriers
  • Self-insured corporate entities
  • Federal, state, and municipal government agencies

Links

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Last updated: 2026-04-09