RightIndem

Digital claims platform for insurers, MGAs, brokers, and TPAs

Claims Technology Growth Seed

Overview

RightIndem is a digital claims technology platform for insurers, MGAs, brokers, and TPAs. The company automates the First Notice of Loss (FNOL) process through a conversational, messaging-style interface that guides claimants through property, motor, and contents claims without the complexity of traditional forms. Founded in 2016 in Nottingham, UK, by motor insurance claims specialist David Stubbs and IT outsourcing expert Graham Blaney, the company launched through the Startupbootcamp InsurTech accelerator.

The platform is delivered as a white-label SaaS solution with bidirectional REST APIs that connect to core insurance systems -- including ICE InsureTech and Guidewire -- as well as vehicle damage estimatics, item replacement networks, and fraud detection providers. Claimants can report claims via insurer websites, embedded chat windows, or WhatsApp for Business. The technology includes multilingual speech-to-text, computer vision, NLP-based fraud flagging, and AI-assisted exaggeration detection. The platform is ISO 27001 certified and GDPR compliant.

RightIndem reports measurable outcomes including claims settled up to 66% faster than industry average, an 83% digital completion rate, average submission time of 14 minutes, and 87% of submitted claims suitable for straight-through processing (STP). The company has raised GBP 14M in total investment and serves carriers including esure and The AA. It was named Claims Initiative of the Year at the 2024 National Insurance Awards and has appeared on the Insurance Times InsurTech 50 UK list.

Products & Services

Digital Claims Platform

White-label SaaS platform that digitises the front-end claims notification and management process. Claimants interact via a conversational, mobile-first messaging interface rather than traditional forms. The platform handles the full FNOL journey from initial submission through to triage, routing, and settlement instructions, with deep integration into existing insurer systems and supply chain partners.

Key Features

Conversational messaging interface compatible with WhatsApp for Business, insurer websites, and chat windows
Real-time data validation, fraud flagging via Referral Indicators, and AI-assisted exaggeration detection
Bidirectional REST APIs connecting to core insurance systems (ICE InsureTech, Guidewire), vehicle damage estimatics, and item replacement providers
Straight-through processing for low-to-medium complexity claims
Unlimited configurable workflows with A/B testing capability
Multilingual support via speech-to-text and NLP

Target Users: Insurers, MGAs, brokers, and TPAs seeking to digitise FNOL and reduce claims cycle times

At a Glance

Founded: 2016
Headquarters: Nottingham, United Kingdom
Employees: 11-50
Funding: Seed

Category & Focus

Category: Claims Technology
Subcategories: FNOL Automation Claims Management Fraud Detection Straight-Through Processing
Insurance Verticals: P&C Personal P&C Commercial Specialty/E&S
Target Customers: Carriers, MGAs/MGUs, Brokers, TPAs