ASITUR

Spain's leading assistance services and claims management provider for the insurance market

Claims Technology Established Bootstrapped

Overview

ASITUR is Spain's leading provider of assistance services and claims management for the insurance market, founded in 1982 in Tres Cantos, Madrid. With more than 40 years of experience, the company manages over 3 million service interventions annually, administers more than 10 million policies, and handles over 5.6 million calls per year.

The company operates two principal service lines: home assistance (managing claims for home, commercial, and community insurance) and roadside assistance (providing vehicle breakdown services via a fleet of over 3,300 technical units). ASITUR serves insurance carriers, automotive manufacturers, and car rental and leasing companies across Spain through a network of 7 territorial delegations and 850+ contracted repair companies.

ASITUR differentiates through technology intensity -- operating proprietary claims management software with machine learning-based fraud detection and task prioritization -- and through operational scale. Its innovation arm, Asiturtech, drives digitalization across claims workflows. The company also operates ASITUR FOCUS, Spain's first home and auto claims observatory, as an industry intelligence platform.

Products & Services

Home Assistance (Asistencia en Hogar)

Full-service claims management for home, commercial, and community multi-risk insurance policies. Handles first notification of loss through repair completion via a nationwide network of 850+ qualified repair companies.

Key Features

24/7/365 service operation
5+ million policies under management
1.8 million services annually
187,000+ calls handled monthly
Dedicated platforms for insurers, brokers, policyholders, and repair network
Value-added services: appliance repair, smartphone repair, boiler maintenance, IT support, pest control, energy certification

Target Users: Insurance carriers, policyholders

Roadside Assistance (Asistencia en Carretera)

Fleet-based vehicle breakdown and recovery services for auto insurance, rental/leasing, and automotive manufacturer clients.

Key Features

4.3 million policies under management
1.3 million services annually
3,300+ technical units deployed nationwide
25-minute average response time
In-situ repair capability for 90%+ of common breakdowns
Electric vehicle mobile recharging in under 30 minutes
Workshop direction program reducing average claim cost by EUR 250+

Target Users: Insurance carriers, vehicle manufacturers, car rental and leasing companies

Claims Management Platform

Proprietary technology platform integrating claims intake, workflow automation, fraud detection, and real-time tracking across home and auto lines.

Key Features

Machine learning algorithms for fraud detection and task prioritization
Real-time online tracking for all stakeholders
Multi-channel communication (insurers, claimants, brokers, providers)
Algorithmic case routing and prioritization

Target Users: Insurance carriers

ASITUR FOCUS

Spain's first home and auto claims observatory, providing the insurance sector with analytics and sector intelligence on claims trends.

Key Features

Industry benchmark data on home and auto claims
Sector transparency and public reporting
Positions ASITUR as an authoritative information source

Target Users: Insurance carriers, industry analysts

Asiturtech

Internal innovation laboratory supporting digital transformation across business units.

Key Features

Project-based innovation methodology
Focus on business structure, service offering, and customer experience
Drives digital maturity advancement in claims processes

Target Users: Internal (ASITUR business units)

At a Glance

Founded: 1982
Headquarters: Tres Cantos, Madrid, Spain
Employees: 501-1000
Funding: Bootstrapped

Category & Focus

Category: Claims Technology
Subcategories: Claims Outsourcing Roadside Assistance Home Assistance Claims Management
Insurance Verticals: P&C Personal P&C Commercial
Target Customers: Carriers, Brokers