Claim Central Group

Global claims solutions -- managing, restoring, and digitizing insurance claims across property, motor, and specialty lines

Claims Technology Growth PE-Backed

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Overview

Claim Central Group is a global claims solutions business founded in 2000 in Sydney, Australia by Brian Siemsen. The company provides end-to-end insurance claim services, restoration operations, and technology platforms designed to make claims management faster, more transparent, and more data-driven. Over more than two decades, Claim Central has expanded from a domestic Australian operation into a multi-geography business with offices in the United States, New Zealand, and South Africa.

The group operates through several distinct brands addressing different segments of the insurance claims market: Claim Central Property for property claim management, Hello Claims for motor vehicle claims, Helio Restoration for mitigation and restoration services, Wilbur for SaaS-based claims workflow technology, and Livegenic for virtual claims collaboration. AUB Group joined as a strategic investor in December 2023 to support the growth of the Wilbur technology platform and the group's operational expansion.

Wilbur, the group's core technology product, was recognized as a Technology Standout by Celent in their 2024 Claims Systems Vendors report for APAC, cited for its affordability and robust back-end configuration among 17 evaluated core claims solutions.

Products & Services

Claim Central Property

End-to-end management of residential, strata, and commercial property claims for insurance carriers and self-insured entities. Handles both business-as-usual and large-scale catastrophe events across Australia, New Zealand, the United States, and South Africa. Coordinates the full claim lifecycle from FNOL through restoration and settlement.

Key Features

BAU and catastrophe event claim management
Residential, strata, and commercial property coverage
Multi-geography operations (Australia, NZ, US, South Africa)

Target Users: Insurance carriers, Lloyd's syndicates, self-insured entities

Hello Claims

Motor vehicle claim management platform covering assessment and repair management for motor claims. Handles the end-to-end repair workflow on behalf of insurers.

Key Features

Motor vehicle damage assessment
Repair management and oversight
Carrier-facing workflow integration

Target Users: Insurance carriers

Helio Restoration

Mitigation and restoration services for water, fire, and storm damage across Australia. Operates as a specialized field-services arm supporting property claims with hands-on remediation.

Key Features

Water, fire, and storm damage mitigation
On-site restoration and repair
Integrated with Claim Central Property workflows

Target Users: Insurance carriers, policyholders

Wilbur

Modular, connectable SaaS platform for insurance claims workflow and management. Recognized as a Celent Claims Systems Technology Standout (2024) for APAC. Designed for rapid deployment with low-touch implementation and configurable modules that can integrate with existing carrier core systems.

Key Features

Modular, configurable claims workflow management
Integration with Guidewire ClaimCenter, Duck Creek, Salesforce
Rapid deployment (launch within weeks)
API-based connectivity to core carrier systems

Target Users: Insurance carriers, MGAs

Livegenic

Cloud-based virtual claims collaboration platform acquired in October 2020. Provides real-time video streaming and mobile-based solutions for remote field documentation, claim assessment, and policyholder self-service. Operates as a wholly-owned subsidiary with approximately 80 employees.

Key Features

Real-time video streaming for remote claims assessment
Mobile policyholder self-service documentation
Remote assessor and repairer collaboration
Cloud-based with browser and mobile access

Target Users: Insurance carriers, adjusters, policyholders

At a Glance

Founded: 2000
Headquarters: Sydney, Australia
Employees: 201-500
Funding: PE-Backed

Category & Focus

Category: Claims Technology
Subcategories: Claims workflow management virtual claims assessment restoration services claims SaaS platform
Insurance Verticals: P&C Personal P&C Commercial
Target Customers: Carriers, TPAs