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CLAIMSFORCE

AI-powered claims management SaaS for insurers, TPAs, and loss adjusters

Claims Technology Growth Series A
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Overview

CLAIMSFORCE is a Hamburg-based SaaS platform specializing in AI-powered claims management for insurance carriers, third-party administrators (TPAs), loss adjusters, and independent appraisers. Founded in 2018 by Nils Mahlow and Bastian Schweitzer, the company digitizes and automates the full claims lifecycle -- from assignment through settlement -- using intelligent scheduling, automated report generation, video-based remote case review, and real-time analytics.

The platform is deployed by major insurance groups across Germany and Europe, including Crawford, Sedgwick, Zurich Group Germany, HanseMerkur, Concordia, and Die Regulierer. CLAIMSFORCE focuses on reducing claims cycle times, lowering travel costs for field adjusters, and improving operational visibility for management teams.

Products & Services

Claims Management Platform

End-to-end AI-driven platform for the complete claims workflow from assignment through settlement. Configurable modules serve different user types including carriers, TPAs, loss adjusters, and independent appraisers.

Key Features

  • Full claims lifecycle management from first notice of loss to settlement
  • Configurable workflow modules for carriers, TPAs, and adjusters
  • Real-time workload dashboards and decision-support analytics

Target Users: Insurance carriers, TPAs, loss adjustment firms

Automated Report Generation

Intelligent automation that reduces manual reporting effort by auto-generating claims reports and calculations based on extracted data and configured business rules.

Key Features

  • Auto-generation of claims reports from extracted data
  • Configurable calculation rules to replace manual steps
  • Integration with claims workflow for seamless handoffs

Target Users: Loss adjusters, claims handlers

Video-Based Remote Case Review

Cloud-enabled video tools that allow adjusters, experts, and appraisers to conduct real-time remote assessments, reducing the need for physical site visits.

Key Features

  • Real-time video case reviews and remote assessments
  • Reduces travel time and field costs for adjusters
  • Supports remote collaboration between adjusters and experts

Target Users: Field adjusters, independent appraisers, claims experts

Intelligent Scheduling and Route Planning

AI-powered work assignment and dispatch optimization that minimizes travel times and improves adjuster utilization across geographically dispersed territories.

Key Features

  • AI-optimized task assignment and adjuster dispatch
  • Route planning to minimize travel time and fuel costs
  • Geospatial workload balancing across adjuster territories

Target Users: Claims managers, dispatch supervisors

Real-Time Workload Analytics

Performance dashboards providing operational metrics, workload visibility, and decision-support insights for management and supervisory teams.

Key Features

  • Real-time performance metrics and KPI dashboards
  • Workload visibility across adjuster teams and regions
  • Data-driven decision support for claims operations management

Target Users: Claims directors, operations managers

At a Glance

Founded
2018
Headquarters
Hamburg, Germany
Employees
51-200
Funding
Series A

Category & Focus

Category
Claims Technology
Subcategories
Claims Workflow Automation Adjuster Dispatch Remote Claims Review
Insurance Verticals
P&C Personal P&C Commercial
Target Customers
Carriers, TPAs, Agents/Agencies

Customers

  • Crawford (global loss adjustment firm)
  • Sedgwick (TPA and claims management)
  • HanseMerkur (German insurance carrier)
  • Concordia (German insurance carrier)
  • Zurich Group Germany (multinational insurance group)
  • Die Regulierer (German claims settlement firm)
  • REGU24

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Last updated: 2026-05-12