Overview
CrashBay is the first open digital marketplace for collision repair, connecting insurance carriers, fleets, repair shops, and vehicle owners through a unified platform across North America. The company offers end-to-end collision repair solutions including customized SaaS tools, digital payments, and claims services designed to address the unique needs of each stakeholder in the repair ecosystem.
Founded in 2019, CrashBay has built a network of over 35,000 licensed shops across 60+ states and provinces in the United States and Canada. The platform enables carriers and fleets to manage FNOL, dispatch repairs, track claims in real time, and process digital payments, while giving repair shops access to vetted job leads and a la carte direct repair programs. For consumers, CrashBay provides shop discovery, appointment booking, and repair tracking capabilities.
CrashBay has rapidly expanded through strategic partnerships with major platforms including Turo, RepairPal, Snapsheet, and Good Driver Mutuality, positioning itself as a key infrastructure layer connecting the collision repair industry.
Products & Services
Digital Marketplace for Collision Repair
CrashBay's core platform is an open digital marketplace connecting all stakeholders in the collision repair ecosystem: car owners, insurance carriers, fleets, TPAs, OEMs, and repair shops.
Key Features
- Shop discovery and matching based on location, availability, and specialization
- Online appointment booking for collision and auto repairs
- Real-time repair tracking and status updates
- 35,000+ licensed shops across North America
Target Users: Consumers, fleet managers, insurance adjusters
Carrier & Fleet Solutions
A comprehensive suite of tools for insurance carriers, fleets, and TPAs to manage collision repair claims digitally.
Key Features
- Centralized FNOL support and guided intake
- AI-powered triage and shop dispatch automation
- Real-time claim status tracking and analytics dashboards
- Audit and compliance oversight
- Digital payment processing
- CMS and API integrations
Target Users: Insurance carriers, self-insured fleets, TPAs, OEM manufacturers
Broker & Agent Tools
Solutions for brokers and agents focused on loss ratio management and client retention through the claims repair process.
Key Features
- Real-time claims status updates for policyholders
- Claims avoidance assistance
- Compliance oversight
- Client retention analytics
Target Users: Insurance brokers and agents
Shop Marketplace & Membership
A membership-based platform for collision repair shops to grow their business through access to carrier and fleet repair programs.
Key Features
- A la carte direct repair program access
- Vetted job leads from carriers and fleets
- Faster digital payment processing
- Shop profile listing on marketplace
- Tiered membership options
Target Users: Collision repair shops
At a Glance
- Founded
- 2019
- Headquarters
- Milton, Ontario, Canada
- Employees
- 11-50
- Funding
- Seed
Category & Focus
- Category
- Claims Technology
- Subcategories
- Claims automation FNOL repair management direct repair programs
- Insurance Verticals
- P&C Personal P&C Commercial
- Target Customers
- Carriers, TPAs, Consumers
Customers
- Turo (peer-to-peer car sharing marketplace)
- Insurance carriers
- Self-insured fleets
- Third-party administrators (TPAs)
- OEM manufacturers
- Brokers and agents
- Peer-to-peer car sharing platforms
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Last updated: 2026-03-25