EDJUSTER BY CRAWFORD & COMPANY

North Americas leading technology-enabled end-to-end contents claims service and digital valuation platform for property insurers.

Claims Technology Enterprise Acquired

Visit Website

Overview

edjuster by Crawford & Company is North Americas leading provider of technology-enabled end-to-end services for the property contents insurance marketplace. Originally founded as an independent contents claims specialist with approximately 20 years of industry experience serving US and Canadian carriers, edjuster was acquired by Crawford & Company (NYSE: CRD-A, CRD-B) in August 2021.

The acquisition united edjustors proprietary exclaim platform and specialist contents expertise with Crawfords global claims infrastructure, creating a comprehensive solution for insurance carriers seeking to modernize their property contents claims workflows. Operating as a division of Crawford & Company, edjuster brings together field inventory services, desk services, and advanced SaaS technology to deliver consistent, defensible contents valuations at scale.

The company has achieved record growth in claims volume across the US market and maintains a 96% customer portal adoption rate, reflecting strong carrier confidence in the exclaim platform.

Products & Services

exclaim Platform

Proprietary SaaS contents valuation and claims management platform supporting both high-severity complex claims and high-volume claims processing.

Key Features

Automated valuation tools for every claim with real-time AI-assisted pricing sourced from Amazon
Inventory and valuation management with enhanced document sharing
Real-time collaboration between carrier adjusters and edjuster specialists
Reporting, data analytics, and AI management capabilities
Data privacy management and compliance features
Same-day SLA capability
40%+ improvement in adjuster productivity through automation

Target Users: Property and homeowners insurance carriers

Full Contents Outsourcing

End-to-end contents claims handling for carriers, covering the full lifecycle from FNOL through settlement.

Key Features

Specialist contents expertise at every stage of the claim
Scalable capacity to handle catastrophe volume surges
Integrated with the exclaim platform for seamless workflow

Target Users: Carriers seeking to fully outsource contents claims operations

Desk Services

Remote contents support and third-party list pricing for mid-range claims (50-250 line items).

Key Features

Remote inventory review and pricing
Consistent, defensible valuations without field deployment
Rapid turnaround for standard contents claims

Target Users: Carriers managing mid-severity homeowners and property claims

Field Inventory Services

On-site contents documentation and valuation by trained field specialists.

Key Features

On-site physical inventory of damaged or destroyed contents
Specialized handling for complex losses: electronics, appliances, furniture, collectibles, instruments, and jewelry
Total loss documentation for catastrophic events including wildfires

Target Users: Carriers handling high-severity or complex property claims

Wildfire Response

Specialized total loss contents services for catastrophic wildfire events.

Key Features

Rapid mobilization for CAT events
Total loss inventory and valuation for total-loss wildfire claims
Scalable specialist resources across affected regions

Target Users: Carriers with wildfire exposure in Western US and Canada

At a Glance

Founded: 2000
Headquarters: Ottawa, Canada
Employees: 501-1000
Funding: Acquired

Category & Focus

Category: Claims Technology
Subcategories: Contents Claims Management Claims Outsourcing Digital Valuation
Insurance Verticals: P&C Personal P&C Commercial
Target Customers: Carriers