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Frontier Adjusters Inc

Local claims adjusting services on a national scale -- 640+ franchise locations across the US and Canada.

Claims Technology Enterprise Acquired
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Overview

Frontier Adjusters Inc is one of the largest and longest-established networks of independent, multi-line field claims adjusters in the United States. Founded in 1957, the company operates as a franchise model with 640+ locations throughout the US and Canada, providing claims management services on a national scale for property and casualty insurers, third-party administrators, public entities, and self-insured organizations.

The company offers a comprehensive suite of claims services spanning property, casualty, and physical damage, supported by its proprietary FACTS (Frontier Adjusters Claim Tracking System) platform. FACTS provides intelligent loss intake, automated workflow management, and integrated reporting across the entire franchise network.

In September 2019, Frontier Adjusters was acquired by the Davies Group, a UK-headquartered professional services and technology company specializing in insurance services. Under Davies ownership, Frontier has expanded its digital transformation initiatives, including significant investment in AI/automation, mobile technology, and information security.

Products & Services

FACTS (Frontier Adjusters Claim Tracking System)

Proprietary claims management platform connecting the national franchise network to a centralized customer service center. Manages claim assignment, tracking, and reporting across 640+ local offices.

Key Features

  • Intelligent loss intake and FNOL processing
  • Automated workflow management and claim assignment
  • Integrated reporting and performance monitoring
  • Mobile access for field adjusters
  • AI-powered automation capabilities

Target Users: Insurance carriers, TPAs, self-insured entities

Property Claims Adjusting

Field inspection and documentation services for residential and commercial property losses.

Key Features

  • Commercial and homeowner property claims handling
  • Third-party property damage assessment
  • Construction defect resolution
  • Catastrophe surge response (hurricane, tornado, hail)
  • Appraisal clause dispute resolution

Target Users: P&C carriers and TPAs

Casualty Claims Adjusting

Full-service bodily injury and liability claims handling.

Key Features

  • General liability claims management
  • Bodily injury investigation and documentation
  • Commercial transportation liability (24/7/365 response)
  • Personal auto liability claims
  • Mediation attendance and support

Target Users: P&C carriers, self-insured corporations, public entities

Physical Damage / Auto Appraisal

Vehicle and heavy equipment damage assessment services.

Key Features

  • Private passenger and light truck appraisals
  • Commercial truck and heavy equipment assessments
  • Appraisal dispute resolution
  • Diminished value appraisals
  • International claim services

Target Users: Auto carriers, fleet operators, TPAs

At a Glance

Founded
1957
Headquarters
Independence, Ohio, USA
Employees
501-1000
Funding
Acquired

Category & Focus

Category
Claims Technology
Subcategories
Field Claims Adjusting Claims TPA Catastrophe Response Physical Damage Assessment
Insurance Verticals
P&C Personal P&C Commercial Workers Compensation
Target Customers
Carriers, TPAs

Customers

  • P&C insurance carriers (national and regional)
  • Third-party administrators (TPAs)
  • Public entities and municipalities
  • Self-insured corporations

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Last updated: 2026-05-12