HANCOCK CLAIMS CONSULTANTS
Nationwide property inspection and claims services for insurance carriers
Overview
Hancock Claims Consultants is a pioneer in property claims services for the insurance industry, providing field inspection and claims support to carriers across the United States since 2003. Initially founded as a contracting company in Atlanta, the firm pivoted in 2004 to launch its Ladder Assist pilot program and fully exited contracting in 2008 to focus exclusively on insurance industry services.
The company operates one of the largest networks of field inspection technicians in the United States and is one of the few SSAE 18-designated inspection firms in the country. Hancock serves more than 100 insurance carriers, including all 50 of the top 50 U.S. carriers, and can deploy to any location within 24 to 48 hours across 300+ metropolitan cities.
In 2021, Century Equity Partners acquired a majority stake in Hancock, and in June 2025, the company expanded its field network through the acquisition of Kentucky-based Knight's Solutions.
Products & Services
Ladder Assist
Exterior roof and property inspection service enabling carrier adjusters to direct inspections remotely. Field technicians bring a ladder, ascend to the roof, and stream live video to the desk adjuster who directs the inspection in real time. Addresses safety concerns for steep-roof inspections and reduces carrier exposure to adjuster injury risk.
Key Features
- Live-streaming video to carrier desk adjusters
- Real-time adjuster direction of roof inspection
- Nationwide technician network for rapid deployment
- Safety compliance for steep-slope roofs
Target Users: Property and casualty carriers, desk adjusters
Direct Inspection
Full property inspection performed by Hancock-certified technicians and reported directly to the carrier. Covers both exterior and interior property conditions.
Key Features
- Certified field technician network (500+ technicians)
- 24- to 48-hour deployment capability
- Coverage across 300+ metropolitan areas
- Standardized reporting formats
Target Users: Property carriers, claims departments
Virtual Inspection
Live-streaming video inspection connecting field technicians with desk adjusters in real time, enabling remote assessment of property damage without requiring an adjuster to travel to the site.
Key Features
- Real-time two-way communication
- Nationwide technician coverage
- Reduces carrier travel and adjuster costs
- Supports fast-track claims settlement
Target Users: P&C carriers, remote claims teams
Interior Inspections
Comprehensive damage assessments inside structures, covering water damage, mold, and general property damage for the full scope of claims evaluation.
Target Users: Property carriers, restoration claims departments
Estimating Services
Detailed property damage estimates supporting claims settlement, powered in part by integration with HOVER's 3D measurement technology, delivering up to 50% cost savings over traditional estimating methods.
Target Users: Property carriers, claims adjusters
Engineering Services
Expert engineering assessments for complex or disputed property damage claims, providing carrier-grade documentation for contested losses.
Target Users: P&C carriers, claims litigation support teams
Emergency & Mitigation Services
Tarp and board-up emergency property protection, tree removal, and basic mitigation services to stabilize property and limit further damage after a loss event.
Target Users: Property carriers, claims field operations
Mortgage & Underwriting Inspections
Pre-policy and portfolio monitoring inspections supporting mortgage lending and underwriting decisions for residential and commercial properties.
Target Users: Carriers, mortgage servicers, underwriting departments
At a Glance
- Founded
- 2003
- Headquarters
- Alpharetta, Georgia, USA
- Employees
- 201-500
- Funding
- PE-Backed
Category & Focus
- Category
- Claims Technology
- Subcategories
- Field Inspection Services Property Claims Virtual Inspections Estimating
- Insurance Verticals
- P&C Personal P&C Commercial
- Target Customers
- Carriers
Customers
- 50 of the top 50 U.S. insurance carriers
- 100+ insurance carriers nationwide
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Last updated: 2026-05-12