Overview
The Helper Bees (THB) is an insurtech company that created America's leading aging-in-place platform, providing a sustainable model that connects millions of families with transformative services in and around their homes. Founded in 2015 and headquartered in Austin, Texas, the company partners with insurance carriers and health plans to deliver technology-enabled in-home care solutions that empower older adults to age independently.
THB serves Medicare Advantage plans, Medicaid Managed Care Organizations, long-term care insurance carriers, and other payers across all 50 states, Washington D.C., and Puerto Rico. The company's platform digitally acquires claims data for long-term care, workers compensation, and disability carriers nationwide, while powering a next-generation model of home care and care management that drives significant cost savings for carrier customers and improves the experience for care recipients.
Backed by a robust regulatory platform powered by healthAlign (acquired in 2021), The Helper Bees combines conscientious member engagement with technology infrastructure that enables payers to access, deploy, and scale quality non-medical services into the home. The company reached profitability and has built a network of more than 20,000 credentialed providers serving 43 payer partnerships.
Products & Services
homeAlign Platform
Cloud-based application that serves as the foundation for all THB services, automating workflows for in-home services with credentialing, fulfillment, and reimbursement capabilities.
Key Features
- Automated in-home service workflows
- Provider credentialing and performance tracking
- Fulfillment guarantee through nationwide provider network
- Bidirectional data stream across every member touchpoint
- Normalized home data for improved resource allocation
Target Users: Insurance Carriers, Medicare Advantage Plans, Medicaid MCOs
Aging-in-Place Marketplace
An e-commerce platform for aging-in-place services where members can shop, schedule, and manage delivery of in-home services through a self-service portal.
Key Features
- Self-service portal for members and families
- Care Concierge support for assisted navigation
- Digital wallet of credits for flexible service bundles
- Network of thousands of credentialed providers
- Services include home care, meals, transportation, home modifications, pest control, housekeeping, and errands
Target Users: Medicare Advantage Members, LTC Policyholders, Medicaid Members
The Most Helpful Flex Card
Proprietary flexible spending card that simplifies how seniors and their families access and pay for non-medical services.
Key Features
- Unified payment platform for retail purchases, online transactions, and services
- Integrated e-commerce experience
- Available to all THB payer partnerships
- Streamlined benefit access for caregivers and service providers
Target Users: MA Plan Members, Caregivers, Service Providers
Digital Invoicing
Insurance industry-first platform that digitizes facility invoice collection and processing for long-term care.
Key Features
- Itemized homecare and facility expense tracking
- ADL verification and level of care validation
- Duration tracking down to the minute
- Automated claims data acquisition
Target Users: LTC Insurance Carriers, Claims Teams
Virtual Nurse Assessments
Remote clinical assessments to support care planning and claims validation.
Key Features
- Virtual assessment capabilities
- Care planning support
- Integration with homeAlign platform
Target Users: Insurance Carriers, Care Managers
Caregiver Matching
Proprietary algorithm that directly matches home caregivers with policyholders in need of home care services.
Key Features
- Algorithmic caregiver-to-policyholder matching
- Quality-based provider selection
- Performance-based provider rewards
Target Users: LTC Policyholders, Families
At a Glance
- Founded
- 2015
- Headquarters
- Austin, Texas
- Employees
- 51-200
- Funding
- Series C
Category & Focus
- Category
- Claims & Servicing
- Subcategories
- Aging-in-Place Platform Care Management Digital Invoicing Supplemental Benefits Administration
- Insurance Verticals
- Health Life & Annuity
- Target Customers
- Carriers, Health Plans
Customers
- CNA Insurance
- Continental General Insurance
- Mutual of Omaha
- John Hancock
- Wellcare
- Prudential
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Last updated: 2026-03-25