Hero Response
Hi-tech Property Restorers — technology-driven property restoration for insurers, property managers, and policyholders across Canada.
Overview
Hero Response is a full-service property restoration company founded in 2008 by Frano Sain. Originally operating as Hero Plumbing Solutions and Hero Waterproofing and Drains, the company rebranded as Hero Response to reflect its expanded capabilities as a high-tech-led restoration provider. Headquartered in Toronto, Ontario, the company delivers fire, flood, mould, asbestos abatement, and large-loss reconstruction services to insurers, property managers, and homeowners across Canada.
What sets Hero Response apart in the restoration industry is its investment in technology to streamline the insurance claims process. The company uses centralized estimation systems, remote monitoring and automation, Live Site Intelligence, and 3D scanning to optimize equipment usage, reduce downtime, and deliver faster, more accurate claims outcomes. Hero Response positions itself as an adjuster-first restoration service built for speed, consistency, visibility, and alignment with insurer priorities.
With over 17 years of experience, Hero Response continues to expand its national footprint through a franchise model. In 2025, the company added two new Ontario locations (South East Ontario and Barrie/Cottage Country) with additional locations planned. The company maintains award-winning ESG practices and supports transparency, accountability, and sustainability in all restoration work.
Products & Services
Full-Service Property Restoration
End-to-end restoration services for insurance claims covering all major peril types.
Key Features
- Fire damage restoration and reconstruction
- Flood cleanup and water damage repair
- Mould remediation and prevention
- Asbestos abatement
- Large and complex loss reconstruction
Target Users: Insurance adjusters, property managers, homeowners
Live Site Intelligence
Real-time monitoring and reporting platform that provides visibility into active restoration projects.
Key Features
- Remote monitoring and automation systems
- Real-time project tracking and status updates
- Equipment utilization optimization
- Built-in ESG reporting
Target Users: Insurance adjusters, claims managers
Centralized Estimation System
Standardized estimation platform that streamlines claims processing and reduces variability.
Key Features
- Centralized estimation workflows
- 3D scanning for accurate damage assessment
- Consistent pricing and scope documentation
- Faster claims resolution
Target Users: Insurance adjusters, claims departments
Robbie Restoration Technologies
Co-founded by Frano Sain, Robbie is an insurtech solution that brings precision and transparency to water damage claims through 24/7 drying monitoring.
Key Features
- 24/7 real-time drying diagnostics
- Elimination of over-drying and unnecessary equipment runtime
- Reduced claims costs and cycle times
- Data-driven insights for claims departments
Target Users: Insurance carriers, claims adjusters, restoration contractors
At a Glance
- Founded
- 2008
- Headquarters
- Toronto, Ontario, Canada
- Employees
- 11-50
- Funding
- Bootstrapped
Category & Focus
- Category
- Claims Technology
- Subcategories
- Property Restoration Claims Estimation IoT Monitoring Loss Mitigation
- Insurance Verticals
- P&C Personal P&C Commercial
- Target Customers
- Carriers, Brokers, TPAs
Customers
- [Unknown]
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Last updated: 2026-03-25