Innovation Group North America

End-to-end claims technology and managed services for global insurers, fleet managers, and automotive manufacturers.

Claims Technology Enterprise Bootstrapped

Overview

Innovation Group North America (IGNA) is the North American division of Innovation Group, a global technology-led company delivering claims management platforms and operational services to the world's leading insurers, fleet managers, and automotive manufacturers. Founded in 1999, the company combines proprietary digital platforms with fully managed services to help clients streamline the end-to-end claims lifecycle -- from First Notification of Loss through settlement.

With more than 2,600 employees across four continents and operations spanning the USA, UK, Germany, Spain, Australia, and South Africa, Innovation Group processes over 4 million claims annually and serves 15 of the top 20 global general insurers. The company's North American division brings this global capability to the US and Canadian markets, offering both technology licensing and fully outsourced claims handling.

Innovation Group's value proposition centers on reducing claims cycle times, improving customer experience, and driving down indemnity spend through intelligent automation, repairer network management, and analytics. Its platform-plus-services model allows insurers to modernize claims operations without building the technology in-house.

Products & Services

Gateway Platform

Innovation Group's flagship cloud-native technology platform providing end-to-end claims management automation. The Gateway Platform is designed as a configurable, modular system enabling carriers to orchestrate the full claims lifecycle through a single integrated environment.

Key Features

Locate: Repairer network and resource location services connecting carriers to approved repair shops and suppliers
Claim Management: Full lifecycle claims orchestration and automation from FNOL to settlement
Network Management: Approved repairer and supplier management, credentialing, and performance monitoring
Total Loss: Automated total loss decisioning engine reducing manual adjuster workload
Insights: Advanced analytics and reporting dashboards for claims performance and cost management
FNOL: Digital First Notification of Loss intake with omnichannel support (web, mobile, phone)

Target Users: P&C carriers, fleet managers, automotive OEMs, TPAs

Claims as a Service (CaaS)

A fully outsourced claims handling model providing 24/7 omnichannel customer service staffed by Innovation Group agents, with access to a managed approved repairer and supplier network. CaaS enables insurers to offload operational claims handling while maintaining visibility through the Gateway platform.

Target Users: Carriers seeking to outsource claims operations

Gateway Select

A modular adoption option allowing carriers to implement select components of the Gateway platform -- such as FNOL, Total Loss, or Insights -- without a full platform deployment. Designed for carriers in the early stages of digital claims transformation.

Target Users: Mid-size carriers, regional insurers modernizing incrementally

At a Glance

Founded: 1999
Headquarters: Schaumburg, IL, USA
Employees: 1000+
Funding: Bootstrapped

Category & Focus

Category: Claims Technology
Subcategories: Claims Automation FNOL Total Loss Repairer Network Management Claims Analytics
Insurance Verticals: P&C Personal P&C Commercial
Target Customers: Carriers, TPAs