Insurance Support World
Outsourced insurance operations and BPO services for carriers, MGAs, wholesalers, and brokers.
Overview
Insurance Support World (ISW) is a global business process outsourcing (BPO) provider specializing in insurance operations. Founded in 2009 and operating as a web property of Cogneesol, ISW serves insurance carriers, MGAs, wholesalers, and brokers across the United States, United Kingdom, Canada, and Australia.
ISW delivers outsourced operational support across the full insurance value chain, including distribution, underwriting and policy administration, claims management, analytics, shared services, and digital transformation. The company processes more than 10 million claim transactions and more than USD 1 billion in claims spend annually, supporting over USD 2 billion in premium volume.
The company's operations are built on the ADIS framework -- a proprietary model combining adaptive intelligence, automation, and domain-driven process engineering. ISW employs approximately 500+ skilled insurance professionals who serve as an extension of client operations.
Products & Services
Distribution Services
Supports brokers, agencies, and wholesalers with profiling, quoting, invoicing, and fiduciary coordination services.
Key Features
- Agency and broker profiling
- Quoting and proposal support
- Invoicing and fiduciary coordination
Target Users: Brokers, wholesalers, and insurance agencies
Underwriting and Policy Support
Provides submission acceleration, endorsement management, and renewal processing services.
Key Features
- Submission triage and acceleration
- Endorsement processing and management
- Renewal automation and support
Target Users: Carriers, MGAs, and underwriting teams
Claims Management
Delivers full claims lifecycle outsourcing, from intake through settlement acceleration.
Key Features
- First notice of loss (FNOL) handling
- Claims lifecycle automation
- Settlement acceleration
Target Users: Carriers and TPAs handling 10M+ claim transactions annually
Commission Processing
Manages commission calculations, reconciliation, and payment processing for insurance distributors.
Key Features
- Commission calculation and reconciliation
- Payment processing and tracking
- Producer compensation reporting
Target Users: Carriers and MGAs with agency networks
Insurance Analytics
Provides data-driven insights, loss trend analysis, and performance reporting.
Key Features
- Loss trend analysis
- Performance dashboards and reporting
- Data-driven operational insights
Target Users: Carriers and brokers seeking operational intelligence
Digital Services
Legacy system modernization, workflow automation, and digital transformation advisory.
Key Features
- Legacy system modernization
- Workflow automation design and implementation
- Digital transformation advisory
Target Users: Carriers and MGAs undergoing operational transformation
At a Glance
- Founded
- 2009
- Headquarters
- Victorville, CA, USA
- Employees
- 501-1000
- Funding
- Bootstrapped
Category & Focus
- Category
- Core Administration
- Subcategories
- Claims Management Policy Administration Underwriting Support Insurance BPO
- Insurance Verticals
- P&C Commercial Specialty/E&S
- Target Customers
- Carriers, MGAs/MGUs, Brokers
Customers
- Specific client names are not publicly disclosed
Links
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Last updated: 2026-06-03