Livegenic

AI-powered claims collaboration platform enabling real-time video documentation and intelligent triage for property and casualty insurers.

Claims Technology Growth Acquired

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Overview

Livegenic is an AI-powered claims collaboration platform that provides cloud-based, real-time video and digital documentation solutions for property and casualty insurance organizations. Founded in 2014 and headquartered in Philadelphia, Pennsylvania, the company enables live video collaboration between in-house adjusters, field appraisers, contractors, and policyholders through patented technology. The platform transforms insurance claims handling from FNOL to closure with AI-guided evidence capture, structured loss and damage documentation, and automated decision support.

In October 2020, Livegenic was acquired by Claim Central Consolidated, an Australia-based insurtech company, and operates as a wholly owned subsidiary now under the Wilbur brand. The acquisition expanded the company's reach into international markets, with the platform now supporting enterprise clients across North America, Europe, Africa, and Oceania.

The company has demonstrated significant scale, processing 1M+ claims with 70+ enterprise clients, 17M+ images processed, 2.6M+ minutes of video processed, and 7M+ attachments managed. In 2024, monthly claim volume grew 120% year-over-year, reaching an all-time high of 27,001 claims in October 2024 and stabilizing at 22,000-23,000 monthly claims in 2025.

Products & Services

AI-Guided Triage (Capture)

Structured, validated evidence collection with intelligent prompts at first notice of loss. Guides policyholders and field staff through a consistent documentation workflow, reducing claim handling time by 65% per claim.

Key Features

Guided evidence capture workflows with real-time validation
Voice-to-text notes transcription
Intelligent prompts during FNOL intake
Automated scope pre-fill and structured loss documentation

Target Users: Carriers, TPAs, MGAs handling FNOL intake

Virtual Assessment (Assess)

Video-first inspection tools for damage documentation, available for live or asynchronous review by adjusters and appraisers.

Key Features

Live video inspection capabilities
Real-time sketching and annotation tools
Fraud detection signals
Field adjuster and appraiser damage documentation

Target Users: Field adjusters, desk adjusters, independent appraisers

AI Analysis & Automation (Decide)

Automated claims processing and decision support powered by AI, reducing manual review and accelerating claim resolution.

Key Features

Automated damage estimation (in partnership with Claim Genius)
Fraud signal detection and alerts
Recommended next steps and decision support
Scope automation with pre-fill capabilities

Target Users: Claims managers, desk adjusters, SIU teams

Self-Service FNOL

Policyholder-facing documentation and claims submission tools enabling end-to-end self-service claims initiation without requiring agent involvement.

Target Users: Policyholders, consumers

At a Glance

Founded: 2014
Headquarters: Philadelphia, Pennsylvania, USA
Employees: 51-200
Funding: Acquired

Category & Focus

Category: Claims Technology
Subcategories: FNOL automation video claims inspection AI damage estimation claims collaboration
Insurance Verticals: P&C Personal P&C Commercial Workers Compensation
Target Customers: Carriers, MGAs/MGUs, TPAs