Swift

White-label SaaS customer experience platform for digital insurance distribution and servicing

Distribution & Sales Growth Series A

Overview

Swift (also known as SWFT or Swifter) is a distribution and sales platform that helps insurers, energy suppliers, and internet providers deliver digital customer experiences. The platform provides a white-label, no-code solution for building quote-and-bind, policy servicing, and digital distribution journeys. Founded in 2018 and backed by Tech Mahindra as a 25% investor, Swift serves organizations across Europe with expansion into North America and Southeast Asia.

The platform features a modular, drag-and-drop interface for creating insurance workflows without coding, multi-channel service delivery across web and mobile, and AI-powered capabilities including document digitization and policy analysis. Swift integrates with industry systems including Guidewire PolicyCenter, CRM platforms, and data warehouses, offering both SaaS and customer-hosted deployment options.

Swift's traction includes membership in Guidewire's Insurtech Vanguards program as of January 2024, recognition from Tech Mahindra's EUR 330 million insurance technology investment, and deployment across European insurers and non-traditional insurance distributors seeking to modernize customer experience.

Products & Services

No-Code Customer Experience Platform

Modular, drag-and-drop interface for building insurance and contract distribution journeys without coding. Includes pre-built components for common workflows such as quote-and-bind, policy servicing, and digital applications.

Key Features

Drag-and-drop workflow builder
Pre-built insurance component library
Multi-tenant architecture
White-label deployment

Target Users: Insurance carriers, brokers, energy suppliers, internet service providers

Omnichannel Service Delivery

Multi-channel interaction platform enabling customers to engage via web, mobile apps, webchat, and self-service portals for policy and service requests.

Key Features

Web and mobile application deployment
Self-service policyholder portals
Webchat integration
Unified customer experience

Target Users: Policyholders, agents, customer service teams

AI-Powered Capabilities

Automated guidance and data processing including digital advisor (AI-powered policy navigation), automated document digitization, and policy analysis with instant coverage insights.

Key Features

Intelligent document intake and data extraction
Automated policy analysis and recommendations
AI-powered customer guidance
Real-time data insights

Target Users: Insurers seeking to automate underwriting intake and customer guidance

Integration & Data Platform

Open API and data connectivity to CRM systems, data warehouses, and marketing automation platforms enabling seamless workflow integration and third-party extensibility.

Key Features

RESTful APIs for integration
CRM and marketing automation connectors
Data warehouse integrations
Integration marketplace

Target Users: Enterprise insurers and distributors with complex system landscapes

At a Glance

Founded: 2018
Headquarters: Amsterdam, The Netherlands
Employees: [Unknown]
Funding: Series A

Category & Focus

Category: Distribution & Sales
Subcategories: Digital distribution quote-and-bind policy servicing customer experience
Insurance Verticals: P&C Personal P&C Commercial Specialty
Target Customers: Carriers, Brokers, Non-traditional distributors